1020 Privacy Policy — Our Commitment to Your Data
This Privacy Policy explains how the 1020 platform collects, uses, stores, and protects the personal information of Malaysian users. We are committed to handling your privacy with care and accountability.
Effective: January 2026. Enquiries: [email protected]
1. Information We Collect
When you use the 1020 platform, we collect several categories of information to ensure the service runs smoothly and securely for all users in Malaysia.
Account & Identity Information
During registration, we require your full name, email address, phone number, date of birth, and identity verification details. This information is needed to verify your identity, meet legal requirements, and ensure that only eligible adults can access the platform.
Device & Browser Information
We collect technical information such as device type, operating system, browser version, IP address, and language settings. This data is used to optimise your platform experience — particularly for users accessing via Android smartphones or iPhones in Malaysia.
Payment Information
All transactions are processed in Malaysian Ringgit (MYR). We record transaction details such as payment method (TNG eWallet, Maybank, CIMB), deposit and withdrawal amounts, and transaction history. We not store your credit card numbers or e-wallet passwords directly — this sensitive data is managed by encrypted payment providers.
Platform Usage Data
Activity records — such as games played, bets placed, session duration, and in-platform navigation — are collected for service improvement, fraud detection, and industry compliance purposes.
2. How We Use Your Information
Information collected by 1020 is used responsibly and only for specific purposes:
- Account management: Creating, verifying, and securely maintaining user accounts.
- Transaction processing: Handles deposits, withdrawals, and transaction history in MYR.
- Customer support: Handles inquiries, technical issues, and complaints submitted through our support channels.
- Platform security: Detecting and preventing fraud, account misuse, or suspicious activity.
- Legal compliance: Meeting Malaysian legal requirements related to anti-money laundering and data protection.
- Service improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve the 1020 platform experience.
- Communications: Sends important notifications related to your account, security, or policy changes.
We do not use your data for third-party advertising purposes without your consent.
3. Cookies & Tracking
The 1020 platform uses cookies — small text files stored on your device — to keep core platform functions running smoothly and to deliver a more personalised experience.
Types of cookies we use:
- Session cookies: Required to maintain your logged-in status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and interface preferences so you don't have to reconfigure them every time.
- Analytics cookies: Used to understand how users interact with the platform as a whole — this data is collected anonymously.
- Security cookies: Helps detect unauthorised access attempts or suspicious activity on your account.
You can manage or block cookies through your browser settings. However, blocking certain cookies may affect the functionality of some parts of the 1020 platform.
4. Data Storage, Security & Sharing
Data Security
All data transmitted between your device and 1020's servers is protected by SSL encryption. Sensitive information such as passwords is stored in encrypted form using industry standards — it cannot be read by anyone, including 1020 staff.
Our systems are equipped with multiple layers of additional protection, including 24-hour monitoring, strict access controls, and established incident response procedures.
Third-Party Sharing
1020 does not sell or rent users' personal data to any third party for commercial purposes. We only share information in the following limited circumstances:
- Authorised payment providers (such as TNG and Maybank) — to process your transactions in MYR.
- Relevant authorities when required under Malaysian law.
- Technical service providers bound by strict confidentiality agreements.
All third parties involved are required to uphold data security standards equivalent to our own.
5. User Rights, Policy Updates & How to Contact Us
Your Rights as a User
As a 1020 platform user in Malaysia, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or out of date, you have the right to request a correction. You can update your profile details directly from your account settings.
- Right to Erasure: In certain circumstances, you may request the deletion of your personal data. Please note that some data may need to be retained for a specified period to meet legal obligations.
- Right to Object: You have the right to object to the processing of your data for specific purposes, including the sending of promotional communications.
Privacy Policy Updates
1020 reserves the right to update this Privacy Policy from time to time. Significant changes will be communicated to users via in-platform notifications or email. We encourage you to review this page periodically.
How to Contact Us
For any enquiries, requests, or complaints relating to your privacy and personal data on the 1020 platform, please reach out to our support team:
Email: [email protected]
We will endeavour to respond within a reasonable timeframe. For general questions about your account and privacy, you can also visit our FAQ us.